Frequently Asked Questions

1. What is my pricing as a professional health care provider?
   Please contact your Nutritional Sales Representative for your professional pricing.
2. Does Aspen custom label product?
   Yes, Aspen provides a variety of labeling options. House Label (Aspen) -Available only through health care practitioners. The Aspen house label is offered on every one of our nutritional products in stock, and is complete with tamper-resistant seal and up-to-date labeling requirements including batch and expiration dating. At Aspen, we manufacture, package and label under strict supervision and standards to ensure that our products are of the utmost quality at all times. Your Own Customized Label - Free creative designs and technical consultations. A minimum charge for label printing with quantities as low as 48 bottles. The custom label design offers you a three or four color unique label on which you may incorporate your logo or any other image you wish.
3. How are Aspen products different from other nutritional supplements on the market?
   Our products are manufactured in accordance with cGMPs (current good manufacturing practices) for Nutritional Supplements. Raw materials used in the manufacturing of our products are in full compliance with the Public Health and Security and Bioterrorism Preparedness and Response Act of 2002, assuring safety and uninterrupted flow of raw materials. Our Vendor Certification Program ensures raw material safety and quality.
4. What are your shipping and handling charges?
   Standard shipping, UPS Ground and USPS Priority Mail are based on the total value of the order, see below. You may want to consolidate your ordering to ensure the most cost effective service.
   Product Total Under $100 - $8.95
   Product Total $101- $300 - $11.95
   Product Total $301-$500 - $16.95
5. Do you offer overnight delivery service?
   Overnight and other expedited delivery services are available for an additional charge.
6. What is your return policy?
   In keeping with our quality commitment, our return policy requires that a claim be made within 5 days of receiving product. All returns must be completed within 30 days of the original ship date with prior authorization from our customer Service Department. These returns are subject to a 25% restocking charge. Returns may only be made on house label products; no returns will be accepted on private or custom labeled products, custom formulas or convenience packs.
7. What form of payment do you accept?
   First time orders are pre paid with a credit card. MasterCard, VISA, Discover and American Express are all welcome. Credit terms of 30 days may be established upon approval by completing our credit application. Allow two to three weeks for credit approval with allowances for possible delays when checking references.
8. Do you have a minimum dollar requirement to order?
   You can set up an account and purchase as little as one bottle of our house label product.
9. Do you have an automatic shipment program?
   Yes. For your convenience Aspen has established an auto ship program. Contact our Customer Service Department at 1-877-287-4862 to learn more about this option.